[ Order Entry ]
CLI’s order entry process is a user-friendly multi-channel solution that is perfect for call centers, order-processing divisions, business-to-business and business-to-consumer operations, and online stores. Customer Service Representatives show increased productivity because data is easier to access, shortening the time needed to spend with each customer. The flexible configuration parameters mean the system can be modified to accommodate your particular business model, yet still be fully integrated with all aspects of the system.
This program handles a wide variety of order entry scenarios without accessing multiple applications, ensuring a smooth and efficient ordering process for both you and your customers.
Order entry features include:
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Easy processing of orders and catalog requests from multiple channels, including Phone, Internet, Fax, Mail.
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Option to input multiple Ship-To addresses for a single order.
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Automatic processing of Gift Certificate information.
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Option to include a Personalized Message on orders being sent as gifts.
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Upsell/Cross Sell promotions.
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Web Service Integration.
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Remote Availability.
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Retail Store and Club Membership Plug-ins.
Our user-friendly, easy-to-navigate order processing system makes ordering easy for both your employees and clients. Our efficient set up has a variety of tools that enable you to go through the ordering process quickly, freeing up your customer service representatives to help more customers in the same amount of time. And your customers will appreciate the shorter ordering process too!
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Our order entry program is perfect for call centers, order-processing divisions, business-to-business and business-to-consumer operations, and online stores. It works with a wide range of order entry scenarios to make the ordering process smooth and efficient. The single-application method of accessing data makes it a seamless and easy process. Because of its efficiency, Customer Service Representatives say their productivity is increased using this program.
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Managing your inventory and seamlessly fulfilling customer orders through multiple paths is easy with our program. We make it possible to track all orders and inventory levels from a single point of control. With our program, you can easily monitor inventory levels across multiple company entities, drop ship vendors, retail stores, and third-party logistics providers. With the ability to keep tabs on all these outside inventories, you can reduce your own inventory carrying costs.
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Our forecasting program uses a sophisticated process to calculate and accurately predict demand for your products, so that you never run out of inventory. When inventory falls to a pre-determined level, you are notified, ensuring you have more inventory in place before demand becomes greater than your supply. We take into account several factors when determining the optimal time to order more inventory, including vendor location and work order component needs.
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Our fulfillment system oversees the warehouse from the time product is received to when it is shipped out to the customer. It’s a streamlined process that makes it user-friendly and efficient. Just some of the areas it tracks are inventory receiving, packing line production, order fill bin replacement, and work orders. And even better, many of the features can be used remotely from any location using a PDA.
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CLI’s comprehensive Reporting system provides the data you need to make informed business decisions. Whether you want to know the percentage of sales from each source code, analyze the productivity of every section of your operation, or identify negative trends before they become problematic, our Reports get the job done.
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CLI has years of experience and knowledge creating and designing effective and profitable catalogs. We approach every catalog with a multifaceted plan to make it as successful as possible. Just some of the components of this plan include maximizing effectiveness in reaching targeted goals, using a convenient database to compile and store product information to aid in catalog page layouts, and a square inch analysis of each page to maximize profitability.
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